Refund policy

Consumers are individuals as defined in section 1.b. of our General Terms and Conditions.

You have the right to revoke this contract within 14 days without providing any reason.

The withdrawal period is 14 days starting from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the goods.
If one of the following situations applies, the withdrawal period will begin only from:

  • If, as part of your order, you ordered a single item and it was delivered to you in several partial shipments or pieces, the withdrawal period begins only from the day you, or a third party designated by you who is not the carrier, have taken possession of the final partial shipment or piece, or
  • If you ordered several goods as part of a single order, and these goods were delivered separately, the withdrawal period begins only from the day you, or a third party designated by you who is not the carrier, have taken possession of the last item.

To exercise your right of withdrawal, you must inform us:

TABLE OF ELEMENTS
VERWUESTER GmbH
Triester Straße 280 E3
8055 Graz-Puntigam
Austria

Phone: +43 (0) 677 63705244
Web: https://shop.table-of-elements.io
E-mail: shop@table-of-elements.io

via a clear declaration (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the sample withdrawal form (available for download as a PDF), but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the withdrawal right before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we are obligated to refund all payments received from you, including delivery costs (except for any additional costs incurred if you chose a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal from this contract.

We will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged fees for this refund.

We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs earlier.

You must return or hand over the goods to us without delay and no later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

You will bear the direct costs of returning the goods. The return costs for goods that cannot be sent back normally by post are estimated to be a maximum of approximately €70.

You are only liable for any diminished value of the goods if this diminished value results from handling the goods in a way that is not necessary to check their condition, properties, and functioning.

— End of the official withdrawal notice template. —

NO CONTRACTUAL RIGHT OF WITHDRAWAL, EXCLUSIONS

The right of withdrawal is granted to you as the buyer exclusively under and within the scope of the legal provisions. No additional contractual withdrawal rights are agreed upon.

The right of withdrawal is specifically excluded in contracts for the delivery of goods that are not prefabricated and require an individual selection or determination by you as the buyer, or which are clearly tailored to your personal needs. It is also excluded for contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.